Refund and Returns Policy

1. General Policy

At premiumclub, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Return Window

Requests for returns must be submitted within 30 calendar days of the delivery date. After this period, items are no longer eligible for a refund or exchange.

2.2. Condition of Returned Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that show signs of wear, damage, or alteration will be refused.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (602) 639-2593. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns sent without an RA number will not be processed.

3.3. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a premiumclub error (e.g., wrong item shipped, defective product). In such cases, premiumclub will provide a prepaid shipping label.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Non‑Refundable Items

• Gift cards, downloadable content, and personalized or custom‑made products.
• Items marked as “Final Sale” at the time of purchase.

5. Exchanges

Exchanges are handled as a return followed by a new order. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the return is fully processed.

7. Legal Disclaimer

premiumclub reserves the right to modify this Refund and Returns Policy at any time without prior notice. The policy posted on this page constitutes the current terms governing returns and refunds. Nothing in this policy limits any statutory rights you may have under applicable consumer protection laws.

8. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1 (602) 639-2593
• Address: 416 Southwest 18th Lane, Phoenix, Arizona 85097, United States